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Pickup info:
Kalibo AIrport
Caring For The Customer
The "caring for the customer" rating is an aggregate score for the five parameters we survey (Service of Staff, Quality of Information, Overall Experience, Safety/Organization and Overall Impression/ Value for money). There must be a minimum of 3 traveller ratings we can average before we display a rating for the tour. We also age traveller ratings and discard any that are over twelve months old.
Kalibo AIrport- Hotel Roundtrip Transfer
has an average customer care rating of
3.60
(out of a possible 5). The scores for each parameter are:
- 3.50
- 3.50
- 3.50
- 4.00
- 3.50
Traveller Feedback
Mr Nuri D.
- United States
on 14 Jul 2012
- United States
on 14 Jul 2012
I was quite happy with the service and value in general. The day we arrived the sea was very choppy so we crossed the channel on a closed boat. This boat felt unsafe and uncomfortable because if it did capsize, there is no way the passengers can get out. On the return, the regular boats were a pleasure, almost a treat that one would be willing to pay separately.
Mr Lim P.
- Singapore
on 10 Sep 2011
- Singapore
on 10 Sep 2011
We made advance transport transfer booking from Kalibo to Palms of Boracay but regretably when we arrived at Kalibo International, there was no representative from the travel agency Go Discover Travel Ltd and our names were not even on the list of the intermediary agent Southwest. They made some calls and after 15 minutres, we were ushered to a van for the road trip to the jetty. I have to say the service provided by Southwest is good. The arrangement for the return trip was satisfactory.
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