Boracay Closure: what do I do now?

On the 4th April 2018, President Duterte announced the closure of Boracay Island, from April 26th

The reality is that whilst many visitors to the Worlds Number 1 Beach and Island only experience the beauty of White Beach, and the abundance of restaurants, bars and nightlife, underneath this has been a range of problems that has increasingly frustrated some travellers and those who call Boracay Home.

The decision has been made to close the island, so Boracay can receive some tender loving care, and rehabilitation, in order to return and claim the World Number 1 Island and Beach title again.

 

Boracay Bookings:

Please note, anyone with bookings where arrival is prior to the 26th April and ends past this date, you will still be able to visit the island for your holiday.

For travellers who already had bookings from May 2018 onwards there are options.   You may wish to cancel your holiday entirely and rebook once the island opens again.  This is scheduled for October 2018.  

Alternatively, you might wish to redirect to another destination in the Philippines.

Boracay.Travel has a sister site www.gopalawan.travel which offers a range of other destinations in the Philippines, although our most comprehensive packages are in Palawan; with hotels, tours and transfers.

Our Staff Team Tess and Gold will be happy to help you with suggestions and bookings.

 

Flight Refunds/Redirects/Reschedules

We currently have the details for changing flights for AirAsia & Cebu Pacific, and will be adding information for Skyjet, Philippine Airlines and Cebu Pacific as they are provided.  However, all will follow a similar layout as below

AirAsia have advised that guests who hold flight bookings, and are affected by the changes during this period, will be notified via email and SMS, where this information was provided on booking.

AirAsia, and the other carriers, will also be laying on additional flights to destinations such as Palawan, Dumaguete, Bohol and Cebu

 

Affected Air Asia guests can get more information here  Options are as follows:

Change destination: Option to be accommodated on any of the airlines flights at no extra cost, subject to seat availability, government mandated taxes, and fare difference.

Move flight date: Change to a new travel date on the same route without additional cost, subject to seat availability; or

Credit account: If you have a Loyalty Account (e.g.  AirAsia BIG Loyalty) for future travel with the airline. The online credit shell is valid for booking within 90 calendar days from the date of issue; or

Full refund: Obtain a full refund to the amount equivalent to your original payment method.

 

For AirAsia Guests who wish to opt for Move Flight Date / Credit Account are urged to complete an e-Form available at www.support.airasia.com :

  • Click on the Email Us tab on the right panel
  • Select Enquiry/Request under Type of Feedback
  • Select Booking under Sub Category 1
  • Select Change Flight for Sub Category 2
  • Type in your option under Subject: “Boracay – Move Flight” OR “Boracay – Credit Account”
  • Complete the remaining form fields and click Submit to proceed:
  • For move flight, please provide new flight details (date and time) and passenger name(s)
  • For credit account, please provide your AirAsia BIG Loyalty member ID

 

Guests who want a Full Refund must complete the e-Form using the same website link:

  • Click on the Email Us tab on the right panel
  • Select Refund under Type of Feedback
  • Select Flight Cancellation under Sub Category 1
  • Type in Subject field: “Boracay – Refund”
  • Complete the remaining form fields and click Submit to proceed

 

 

Affected Cebu Pacific Guests can view the flight cancellations here

They offer the following options:

  • Get a full refund
  • Place the full value of the ticket in a travel fund for future use
  • Rebook the flight, subject to seat availability
  • Reroute to any domestic destination, subject to seat availability

CEB encourages passengers to manage their rebooking or refunds through the "Manage Booking" section in the Cebu Pacific website, www.cebupacificair.com 

Passengers who booked through a travel agent or any other third party are likewise encouraged to provide CEB with their updated contact details so they are directly advised about any flight changes.

You can also call the CEB hotline at +632 702 0888. However, due to the volume of calls we may be receiving, the fastest way to rebook or refund your flight will be through the Cebu Pacific website.